Smart Lock Malaysia, the smarter way to manage your home
0124049931
Email: ryan@smartlockmalaysia.com
Smart Lock Malaysia
2-3, Jalan Merbah 1, Bandar Puchong Jaya, 47170 Puchong, Selangor
F.A.Q.
ANSWERS EVERYWHERE
What doors can the igloohome smart lock be installed on?
Wooden doors. No Security doors, grilled doors or glass doors.
General Questions
Igloohome provides a 1 year product warranty on igloohome locks. This covers mechanical and electronics defects.
With the igloohome Smart Lock, you can grant access to your guest in 3 ways :- Pincode | Bluetooth Entry | Key.
You can use our mobile apps to:-
- Pair and manage various locks in various home listings
- Perform Bluetooth unlock and Easy unlock
- Generate and manage One-time, Permanent Pin codes and Duration PIN codes
- Change Master PIN code
- Check lock battery status (refreshes with Bluetooth or PIN unlock)
- Send Bluetooth key
For more details, you may refer to this blog post to find out more about what the mobile app and smart lock can do.
Internet connection is only needed at the point of set-up and pairing. After pairing, you can create PIN codes remotely even without an internet connection. A similar system is used in online banking, which requires you to key in a one-time password that is generated from a security token. Similar to our lock, the security token is not connected to the internet. Yet it can generate codes that allow you to log into the system, and these codes change each time.
Essentially, there is a ‘formula’ that has been programmed in both the Igloohome smart lock and our app (likewise, in the bank system and security token), so that they can understand each other without being connected. You may wish to find more in detail in our blog post.
You can have as many as 5 active PIN codes (for Latch) and 100 over active PIN Codes (for Deadbolt) at the same time.
You can set up to 285 PIN codes (in total, including active and expired ones) before you need to reset the lock so that you can start creating new PIN codes again.
You can create temporary 8-digit PIN codes for friends, family or other visitors. You can set how long these PIN codes work for (from the time that they are first used) - from 10 minutes to 180 days. If you wish, you can set it to be a one-time access PIN code. You can set permanent PIN codes as well.
You can create them using our Igloohome mobile app at any time.
Yes, there is a master PIN code that is pre-set in the lock. You can change master pin code through your apps by enabling the Bluetooth. This is to ensure that homeowners will always have a working PIN code to enter their property.
It runs on 4 AA batteries, with a battery life span of up to 9 months.
The app will display the battery status of the lock as last updated. Whenever a bluetooth key is used, the battery status of the lock will be updated. As such, you will be able to monitor the battery status of the lock as long as you use the bluetooth key at regular intervals.
The app will display the battery status of the lock as last updated. Whenever a bluetooth key is used, the battery status of the lock will be updated. As such, you will be able to monitor the battery status of the lock as long as you use the bluetooth key at regular intervals.
The lock will be able to function as per normal since it runs on battery.
Yes, our lock comes with the option of being operated by a physical key (each lock comes with 2 keys). This is usually meant for emergency situations and to provide reassurance to home owners that there is a back-up mode of entry. It is not necessary to use the physical key if you do not wish to do so.
Currently, we do not carry any. However, we are looking into locks suitable for metal gates (this may take a few months). Feel free to leave your email with us so that we can inform you if we launch this product.
Advanced AES encryption and server side architecture are used for our software to ensure the highest level of security.
There is a decoy PIN code feature which allows you to type in up to 8 random digits before your actual PIN. This is entirely optional, and you can choose whether you wish to use this or not. Also, with the security lock-out mode (see next question), it will be difficult for people to attempt to access your house by guessing your PIN code.
Yes, if you enter an invalid PIN code 5 times, the smart lock will automatically go into lock-out mode. It will not accept any more codes and will only flicker when you try to input new ones for the next 5 minutes. This is a security feature.
Yes, the igloohome smart lock is water-resistant but not water-proof. It's highly recommended that our locks be installed in sheltered areas, as warranty does not cover water damage to the lock.
Yes, the latch model locks immediately once the door is shut. As for the deadbolt, you can enable the auto-lock function (do note that it works when the lock is unlocked via bluetooth key or PIN code only). You can configure the pre-set time (5-120 seconds) before the lock relocks.
For the latch - no, it locks immediately once the door is shut.
For the deadbolt - yes, you can disable auto sensor lock by not installing the feature if you wish.
After payment, you’ll receive an email to arrange for lock installation time and date. Normally it is within 2-3 working days from payment day.
No, what you see is what you pay.
The app is compatible with iOS8 (and above) and Android 4.4 (and above). It is compatible with iPhones, Samsung phones and other popular Android phones. Please contact us at info@smartlockmalaysia.com if you are unsure if your phone is suitable.
As the igloohome smart lock works offline, PIN codes cannot be de-activated via the app once they have been issued. You will need to reset your lock via bluetooth (ie. be in close range of the lock) to ensure that the PIN code is no longer valid or change the code from the lock to prevent access.
Yes, the handle of the latch lock can be swapped to suit either right-handed or left-handed doors.
No refund permitted.
If you lose your smartphone, please contact us immediately to disable your igloohome account. Anyone with access to your smartphone will only see a blank screen and not be able to access any functions on the app. We also recommend that you use Android Manager or Find My Iphone to remotely lock your phone.
After a guest's accommodation booking is confirmed, we will send a unique PIN code to the guest. Guests can use this PIN code enter your property throughout their stay. At the end of their stay, the guests' PIN code expires. When the next accommodation booking is confirmed, a new PIN code is generated for the next guest.
Essentially, this automates check-in for the Airbnb host. Also, the constant changing of PIN codes ensures that the property remains secure.
To subscribe to this service, you need to have an Airbnb host account to start.
This video shows how to activate the Airbnb Connect function on the igloohome app, after you have purchased our igloohome Smart Keybox or igloohome Smart Deadbolt 02.
Check this out >> https://youtu.be/QUBHqsmELgA
It is currently free for a certain timeframe till igloohome Singapore announced the charges.
One account can be shared across multiple devices.
